[Resolved]  Xolo — NOT GOT MY CELL FROM SERVICE CENTER VERY VERY POOR SERVICE

Address:

Thane, Maharashtra

My name is Saurav Kumawat I have submitted my Xolo Q2000 to a service center in thane (Mumbai) for repairs, on 11 Oct this year. It (the phone) is under warranty . (work order no.[protected], IMEI no. [protected]) i have submitted it for touch screen and display defects. As conveyed by their executive phone will gets repaired within 12-15 days. Today even after 72days. The service center replaced my cell with Xolo Q2500 on 10-12-14 and retained to me but this offer i have not accepted this offer. I have rejected on that time because As per your offer of phone replacement of Xolo Q2500 is not Convinient to me. Because the specifications does not match with my previous device Q2000.and Ever the price and mobile looking dose not matches. looking is much boring You offered Xolo Q2500 market price is only 10000 and specification is not good compare with my device and my previous mobile price is 14000 and specification is better then this product. such 13mp camera, internal space, looking, display etc. If you want to replace the handset please make me a offer. I can't refuse. The price should not vary and neither the specifications. My choice is such Xolo 8x1100 or Xolo omega5.5 . It is of the same price and specifications of my previous device. I also told to service center if you cannot fulfill the demands please repair my previous device provide me the same after that service center made a new job sheet (Workoder no 989987) and retained the mobile to the head office. And conveyed by their executive will gets new replacement device within 1 week but I didn't got back any cell till now. More ever XOLO customer care executive is also unable to give any satisfactory answer. I will not get any answer from your people in couple of hours, than i will have to move my plea to the CONSUMER COURT. I will take legal action on you. Your service is very very very poor. I conveying you strictly give me total premium of my cell otherwise replaced my mobile phone. because 3 month warranty is also less in this process. i am facing a lot of problems by not having my phone. I hope you understand my problem and you will solve my issue as soon as possible. I am waiting your reply. I have never faced such pathetic customer care service from any product till now. Regards, SAURAV KUMAWAT [protected]