[Resolved] Xolo — not receive my phone from service center

gopal1993

from Mumbai, Maharashtra

Address:

Surat, Gujarat

I have purchase xolo q1010i at 01 nov 14 but after 1 month there problem in SIM detection problem in one slot so i was submit my phone at xolo service center as on date 04/12/14. at the same date i have received message from xolo service center your work order no.[protected] and expected delivery date 24/12/14. but still i not receive my phone after so many follow up. please tell me proper delivery date of my mobile.

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Complaint marked as Resolved

Company contact with me by only comments On this complaints. After complain with in one day company written comment. As comment company resolved my problem with in one week.

Verified Support

Jan 05, 2015

Xolo Customer Care's response Dear Mr. Patel, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 04.01.2015 regarding XOLO Smartphone (Q1010i); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

Verified Support

Jan 16, 2015

Xolo Customer Care's response Dear Mr. Patel, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 04.01.2015 regarding XOLO Smartphone (Q1010i); as discussed we would like to inform you that we have dispatched the handset and same had received at the service centre. Hence, we request you to visit respective service centre and collect the handset as per your convenient time. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in