[Resolved] Xolo — Not Received phone yet

mukti22

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat

I have XOLO Q500. My work order number is[protected]. I have submitted my phone on 21st November, 2014 to Abhishek Technologies, Ahmedabad, Gujarat. I got a message from company on same day that my Expected delivery date is 15th December, 2014. Its 30th December, 2014 still my phone is with company only. And more over my phone's warranty is getting over on 10th January, 2015. Still you are not able send me my handset then Extend my warranty. I called 10-20 times in customer care but they are not available. As well I got the number of Mr. Patel from Abhishek Technologies Who is Manager of Xolo of Gujarat, Even he is not picking up the call. I texted hime twice of my problem but no response from him too. Is this your service ? Please tell me the confirm delivery date of my phone. Hoping and waiting for your positive response.

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Complaint marked as Resolved

Verified Support

Jan 02, 2015

Xolo Customer Care's response Dear Ms. Patel, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 30.12.2014 regarding XOLO Smartphone (Q500); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

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Comments

gopal1993

from Mumbai, Maharashtra

I have purchase xolo q1010i at 01 nov 14 but after 1 month there problem in SIM detection problem in one slot so
i was submit my phone at xolo service center as on date 04/12/14. at the same date i have received message from xolo service center your work order no.[protected] and expected delivery date 24/12/14. but still i not receive my phone after so many follow up. please tell me proper delivery date of my mobile.

Xolo Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Ms. Patel,

Greetings of the Day!

Thank you for writing to XOLO.

This is in reference to your post dated 30.12.2014 regarding XOLO Smartphone (Q500); as discussed we would like to inform you that we have dispatched the handset and same will be received by the service centre at the earliest. For your further assistance please get in touch with the respective service centre.

For any further query or feedback, please contact us at [protected]@xolo.in

Warm Regards,

Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in