[Resolved] Xolo — Not repaire new XOLO Q600s even after 25 days

Ravendra.P.Singh

from Kanpur, Uttar Pradesh

Address:

Aligarh, Uttar Pradesh

I purchase XOLO q600s smart phone having I.M.E.I. No.[protected] on 24/07/2014 .The smart phone was having built in problem which stops SIM frequently and finally it stopped reading both the SIMs. I contacted customer care in the area ‘ Dipika Electronics on 16/08/2014, they sent the set to company vide order No .[protected] for attending problem. I did not get any feed back for the progress and expected date for receipt of my phone till 0date(08/09/2014. It is very much surprising that we find new set with problem and the problem in new phone should have been attended on top priority to keep goodwill of your product in competitive market. Please arrange to attend problem in my phone at earliest and let me know via SMS or Email that when I will get back the phone. R.P.Singh Ex.Senior Scientific officer Department Of Atomic Energy. [protected]

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Verified Support

Sep 18, 2014

Xolo Customer Care's response Dear Mr.Singh Greetings of the Day! Thank you for making us aware with your grievance. This is in reference to your post dated 09.09.2014 on https://www.consumercomplaints.in regarding your complaint for your XOLO Smartphone Q600S. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the new work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in