Xolo — Not repairing my XOLO 8X-1000

Address:

New Delhi, Delhi

Hello sir/madam IMEI 1 : [protected] IMEI 2 : [protected] My XOLO 8X-1000 screen was cracked on the day when earthquake came in Nepal and there was a tremor in Delhi also. My phone was is my pocket and when i saw my phone after that there was a crack on the screen. I immediately visited you service centre situtated at kalkaji, new delhi to get it repaired as my phone is still under warranty period but they refused to repair it and said its a case of physical damage, so it can't be repaired under warranty period. My phone didn't fall off from height or had any physical damage...it cracked on its own and its not my fault either...Now i am incurring the loss. I also contacted your costumer care and they also repeated the same story. I want my phone to be repaired now under warranty period because i know its not a physical damage. I am sending the pic of my cracked screen phone. check yourself ... had it fallen from some height the screen would have broken into pieces not just simple crack line. Get my phone repaired by your service centre as soon as possible or tell me the solution for it otherwise i have to report it in consumer court and ultimately u have to bear the consequences.