[Resolved] Xolo — Pathetic service center

parshar2

from Mumbai, Maharashtra

Address:

New Delhi, Delhi

I bought a XOLO Nvidia Tegra Note tablet about four months back. The tablet stopped charging in the third month. I took it to XOLO service center in Lajpat Nagar where they asked me to deposit the tablet because some parts needed replacement. My work order number[protected]. It has been over a month now and every time I call up the service center I get the same reply - the parts have been shipped by the company and will be here anytime soon. This is a pathetic excuse and I fail to buy it. The company feels least bothered in speedy resolution of consumer complaints and highly undermines the time of its customers.

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Complaint marked as Resolved

Verified Support

Aug 28, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your email dated 27.08.2015 regarding XOLO Smartphone; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. Warm Regards, Bharti Rawat XOLO Care [protected]@xolo.in www.xolo.in

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Comments

parshar2

from Mumbai, Maharashtra

I am beginning to wonder if these are just superficial consolations. It has been almost six weeks now and almost two weeks since I submitted the complaint and no action has been taken yet to redress the concern. Pathetic customer service XOLO. I will definitely not recommend anyone to buy your phones with such careless attitude.