[Resolved] Xolo — Phone is Dead and with company 1 month

Yash Raj Mantri

from Sonipat, Haryana

Address:

Faridabad, Haryana

This to inform u that my handset xoloq1000s is not getting repaired by the company i have given my phone on 13feb, 2015 with the work order number[protected]and myIMEInumber is [protected] at comos commnnication sector29 faridabad (harayana) i have call many times in the customer care but they said my phone is under repaired from more than i month has taken place but still i have not got my phone my its with the company on 20 march2015 i got a call from the company that they will give the new phone of that model with upgarded version that is xolo1000splus for that phone i have to pay the amount of 10, 000rs i want to know that y should i pay the amount and whem my phone will given back to me

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Complaint marked as Resolved

Verified Support

Jun 04, 2015

Xolo Customer Care's response Dear Mr. Yash, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 23.03.2015 regarding XOLO Smartphone (Q1000S); as per our conversation with service centre, it is confirmed that your issue has been resolved. Also, as discussed over the phone your handset is working absolutely fine now. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

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Xolo Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Yash,

Greetings of the Day!

Thank you for writing to XOLO.

We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone.

This is in reference to your post dated 23.03.2015 regarding XOLO Smartphone (Q1000s); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively.

For any further query or feedback, please contact us at [protected]@xolo.in

Warm Regards,

Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in