[Resolved] Xolo — phone is not service in 1.5 months

gkgaur

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

Hi, I have given my phone at VR-Info service in Bangalore on 11-Sept-2013. Details are as below: Job No: C14090215 IMEI no: [protected] Can anybody tell how many days they will take to service? Is XOLO has capability to service any phone? Regards, Gaurav

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Complaint marked as Resolved

Verified Support

Oct 28, 2014

Xolo Customer Care's response Dear Mr.Gaurav , Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smart Phone. This is in reference to your email dated 27.10.2014 regarding XOLO Smart Phone; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. However, as we checked the details of your complaint with work order number we found that it is under repair in service centre. Further, we would like to request you to kindly provide us some time as we will repair your handset and dispatch it shortly. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in