[Resolved] Xolo — Phone not received from the company after 2.5 month

Gautam Vasani

from Mumbai, Maharashtra

Address:

Ahmedabad, Gujarat

This is a very bad company in terms of customer service i have submitted my phone on 10th sep, 2014 for display issue whereas they have told me that they can give me back till the 6th oct 2014. But till today, I have not get any response or call from this service.Moreoever, many times I have call to that customer care service(Himalay Mall, drive in road, Ahmedabad) .But they are not saying any updates regarding my issues.This is pathetic service ever which never forget being customer.I never suggest to anyone who believe in this company as they just want to sell their product rather that believe in services.so, One should understand this issues before considering this product to buy .If I want to rate it out of 5 then I would even not giving 0 star as O have its own value. my ref no is[protected].this is my last compline after that i will post my comment on my fecbook account. Regards, Gautam vasani [protected]

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Complaint marked as Resolved

Verified Support

Nov 20, 2014

Xolo Customer Care's response Dear Mr.Vasani, Greetings of the Day! Thank you for addressing your grievance to us. This is to your email dated 01/11/2014, regarding your XOLO Smartphone. We would like to inform you that your handset is ready for dispatch from our end. Further, we would like to request you to kindly provide us some time our service centre team contact you shortly. For any further query or feedback, please contact us at [protected]@xolo.in Bharti Singh Rawat Warm Regard’s XOLO Care www.xolo.in