[Resolved] Xolo — phone not repair

viralsoni

from Mumbai, Maharashtra

Address:

Valsad, Gujarat

i had cell xolo x1000 .it was having various problem so i went in care n submited the cell phone it is in warrenty period ...the care employer tlod me it will be delivered after 25 days . . .it came but after 25days but it was with same problem ..i had talked with care employe he did not respond gudly he replyed with a rough language ... nw its almost 2 months ..n problem is not yet sloved. n xolo care called me n saying to pay 10000 ... but, why should i pay the phone is still in warrenty i had not got any respond from der ...and delivery date was 11th 2015 but i had not got any response

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Xolo Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Soni,
Greetings of the Day!
Thank you for addressing your grievance to us.

This is to your email dated 12/01/2015 regarding Xolo Smartphone X1000, we request you to kindly submit your handset with any of your nearest service centre for repair support. To find out nearest service centre kindly visit our website or click on the below given link.
http://www.xolo.in/xolocare/xolo-support
In addition, we would like to inform you that in case of physical damage customers are liable to pay the repair charges. So we want know your consent for further process.

For any further query or feedback, please contact us at [protected]@xolo.in.

Warm Regards,

Bharti Singh Rawat

Xolo Care
www.xolo.in