[Resolved] Xolo — Phone not repaired since 45 days

Jayant Choudhary

Address:

Jaipur, Rajasthan

I submitted my xolo play(t1000) imei:[protected] at F1 info solutions, jaipur which is an authorised xolo service center on 14th may 2014 as the audio output had flickering issues.( find attachment) The service center promised me to get it repaired in 20 days but they haven't yet reverted and everytime i call them they do not have justified answers. I tried to contact Mr Raghunath (BSM for xolo in rajasthan) but he hangs up my call everytime. I dropped him messages also but he did not bother to reply. I also tried to contact Mr Amit Jangir (incharge of F1 info solutions, head office, Delhi) but he also did the same as Mr Raghunath. I would like to know a particular name to send a legal notice or shall i send it on the name of the company? Worst services ever experienced by me and i'll make sure to advice every person i know not to buy a xolo phone.

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2014

Xolo Customer Care's response Dear Mr.Jayant Thank you for giving us a chance to assist you. This is in reference to your complaint dated 30.06.2014 regarding XOLO Smartphone T-1000. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in