[Resolved] Xolo — Phone seems to be old

Raji Rock

from Bengaluru, Karnataka

Address:

Ernakulam, Kerala

On 06.09.2014, I purchased a new phone, Model No.:Q1000S Plus and IMEI No.:[protected] for XOLO which has guarantee period. i submitted the mobile in the service centre on 14.10.2014 since the phone was not working(i.e., in dead Condition). They Told me that the mobile has to be sent to New Delhi for servicing. I received the phone after service on 04.12.2014. When i received the mobile i was shocked to find that my new phone looks too old. The internal memory has been reduced to 11.35 GB which on purchase was 32 GB. Is there any option for replacing the mobile PHONE. I'm looking forward to your reply and the resolution of this matter. Please contact me by phone at [protected]. Sincerely, Rajashree

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Complaint marked as Resolved

Verified Support

Dec 11, 2014

Xolo Customer Care's response Dear Ms. Rajashree, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 05.12.2014 regarding XOLO Smartphone (Q1000s Plus); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

Verified Support

Dec 17, 2014

Xolo Customer Care's response Dear Ms. Rajashree, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 05.12.2014 regarding XOLO Smartphone (Q1000s Plus); as discussed we would like to inform you that we have dispatched the handset and same will be received by the service centre at the earliest. For your further assistance please get in touch with the respective service centre. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in