[Resolved] Xolo — Poor Quality and bad customer service

Shantanu Ash

from Ghatal, West Bengal

Address:

Kolkata, West Bengal

Hi, My self a new customer to XOLO family getting irritated to be part of this family . i bought XOLO Q1010i three months ago now device got dead . Went to service center in kolkata (INFOTEL SERVICES) asking for replace as its just 3 months they said only they can try to repair it but would take days time . First shocking news that they need 15 days . next, after one day I received one SMS saying that repair done, collect it from service center. called them but they said ignore that SMS and wait for their call. 8 days gone still waiting and dont know why then they send me SMS. Is this the quality of XOLO product ? Is XOLO really thinks to increase market capitalization ? Is XOLO as a company really care customers ? second time i am raising my voice hope I will get reply on this . Regards, Shantanu

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Complaint marked as Resolved

Verified Support

Nov 11, 2014

Xolo Customer Care's response Dear Mr.Shantanu, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 08.11.2014 regarding your complaint for your XOLO Smartphone Q1010i. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in