[Resolved] Xolo — Poor service & Faulty product

Vicky M

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I had purchase XOLO TAB from online shopping portal "India times.com in November 2013, since then i am giving my TAB to service center, initially it got hanged automatically. I had given for repair3 to 4 times ( vashi/parel/tardeo).in mumbai. Now since 2 month TAB are lying with them. I had given to parel service center & after 1 & half month they told they are unable to repair( mother board problem) & they have to sent to NOIDA for further checking & repair. When my wife & myself are calling to concern person ( Mr.Ashu Maheshwari) he is not picking up our phone. now he knows our cell no. we used to call him whenever there is issues with our TAB. Now i am awaiting reply from NOIDA center, nobody is bother to call back or giving any updates.I had also asked for a fresh piece from Mr.Ashu Maheshawari but he denied the same.

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2014

Xolo Customer Care's response Dear Mr.Vicky Thank you for giving us a chance to assist you. This is in reference to your complaint dated 24.07.2014 regarding XOLO Smartphone. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in