| Address: | Pathankot, Punjab |
i have submitted my Xolo Q2500 hand set for repair on dated 15.10.14 with job card no[protected] regarding problem in display after 2 month of purchase at there service centre at pathankot they told me after week that company is not sending parts to them so they have to send the hand set to company for repair. After 1 month i got a SMS from xolo that my hand set is repaired and sent back please collect from service centre. when i go to collect my phone found display broken service centre ask me that they have booked the complaint in company that set is received broken in courier. On date
29.11.14 i have visited the service centre and ask about the phone they said they have not received parts from company till date. i ask him to give the set to me. they return the set to me and punched on my job card that the set is handed over to customer but not marked that the set is return to customer with out repair.
now i am going to put case in consumer court regarding the issue., Was this information helpful? | 
Greetings of the Day!
Thank you for writing to XOLO.
This is in reference to your post dated 05.12.2014 regarding XOLO Smartphone (Q2500); as discussed we would like to inform you that we have dispatched the handset and same had received at the service centre. Hence, we request you to visit respective service centre and collect the handset as per your convenient time.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in