[Resolved] Xolo — Q 1200 Handset Problem

Shriraj Sathe

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

Dear Sir/Madam, I had purchased a Xolo handset, as per below details. Make : Xolo / Model : Q1200 / IMEI # : [protected] / Purchase Date : 15 June 2014. I experienced the problem of battery getting discharged at rapid pace. The problem was observed within 2 months of purchase. Subsequently, I got it checked at company's authorized service centre. Battery swelling was noticed and the mobile screen was also found popped up from one of the edges. Further to this, the handset was sent to company vide work order #[protected] dated 17 August 2014. I wonder how such a premium handset caused problem barely within 2 months of purchase? Even after 1 month, I am yet to get the handset back. One month is too long time for repairing, especially for a manufacturing company like Xolo. I'm in no position to wait any longer. Kindly replace my handset with a new one immediately. Appreciate your prompt response! Thanks, Shriraj S. Sathe Cell # [protected]

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Complaint marked as Resolved

Verified Support

Sep 19, 2014

Xolo Customer Care's response Dear Mr.Sathe Thank you for choosing XOLO Smartphone. This is in reference to your e-mail on 19.09.2014 regarding your XOLO Smartphone Q1200. We would like to inform you that your complaint is under process and we will respond you within given time frame. We appreciate your kind patience and assure you of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in

Sep 20, 2014

Updated by Shriraj Sathe Dear Mr. Sudip Banerjee,

Appreciate your prompt response!

However, please note that I have not been provided any time frame.

Already one month has passed by.

If you can update on the expected time, then I get some idea.

Thanks,

Shriraj Sathe

Verified Support

Sep 22, 2014

Xolo Customer Care's response Dear Mr. Sathe Thank you for giving us a chance to assist you. This is in reference to your complaint dated 19.09.2014 regarding XOLO Smartphone Q1200. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in

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Comments

Shriraj Sathe

from Mumbai, Maharashtra

Dear Mr. Sudip Banerjee,

Appreciate your prompt response!

However, please note that I have not been provided any time frame.

Already one month has passed by.

If you can update on the expected time, then I get some idea.

Thanks,

Shriraj Sathe

Xolo Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Sathe,

Greetings of the day!

Thank you for sharing your concern with us.

This is in reference to your post dated 20th Sep'14 regarding XOLO Smart Phone (Q1200), we trust that your issue has been resolved and the solution shared with you is satisfactory.

For further query or feedback, please contact with us at [protected]@xolo.in.

Thanking and assuring you our best services always!

Warm Regards,

Saurav Singh Chaudhary
XOLO Care
[protected]@xolo.in
www.xolo.in