[Resolved] Xolo — Q1000s plus

gurvinderxolo

Address:	New Delhi, Delhi, 110063
Website:	xolo.in

Set dead 2nd time purchase dt. 5 may 2016

My phone was dead after 3 weeks of purchase. Got it fixed from service center. They said battery drain at last level (Negative) they remove battery and charge by their device 5 % and after two months this problem again set is dead now service center executive told your warranty is void charging jack is faulty so you have to pay 350/- rs.
The matter is this charging jack is not faulty they are using this trick to fool many people and telling that your set is physically damage and enter in the computer the set is physically damage warranty void.

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Aug 31, 2016

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2016

Xolo Customer Care's response Dear Customer, Greetings of the Day! We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention. In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard. Regards, Satyaveer Yadav XOLO Care [protected]@xolo.in www.xolo.in

Jul 27, 2016

Updated by gurvinderxolo Set dead 2nd time purchase dt. 5 may 2016
My phone was dead after 3 weeks of purchase. Got it fixed from service center. They said battery drain at last level (Negative) they remove battery and charge by their device 5 % and after two months this problem again set is dead now service center executive told your warranty is void charging jack is faulty so you have to pay 350/- rs.
The matter is this charging jack is not faulty they are using this trick to fool many people and telling that your set is physically damage and enter in the computer the set is physically damage warranty void.
imei no. [protected]
mobile no. [protected]
work order[protected] Rohini
Xolo — Q1000s plus

Verified Support

Jul 28, 2016

Xolo Customer Care's response Dear Mr. Singh Greetings of the Day! Thank you for sharing your feedback. Please accept our sincere gratitude for taking the time in writing to us and for the effort made by you in sharing your valuable feedback. We have escalating your feedback to our concern team they will work on your feedback. Your feedback will help us in our endeavor of achieving service excellence. For any further query or feedback, please contact us at [protected]@xolo.in Regards, Satyaveer Yadav XOLO Care [protected]@xolo.in www.xolo.in

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gurvinderxolo

imei no. [protected]
mobile no. [protected]
work order[protected] Rohini

gurvinderxolo

Set dead 2nd time purchase dt. 5 may 2016
My phone was dead after 3 weeks of purchase. Got it fixed from service center. They said battery drain at last level (Negative) they remove battery and charge by their device 5 % and after two months this problem again set is dead now service center executive told your warranty is void charging jack is faulty so you have to pay 350/- rs.
The matter is this charging jack is not faulty they are using this trick to fool many people and telling that your set is physically damage and enter in the computer the set is physically damage warranty void.
imei no. [protected]
mobile no. [protected]
work order[protected] Rohini
Xolo — Q1000s plus

Xolo Customer Care's response, Jul 28, 2016

Verified Support

Dear Mr. Singh
Greetings of the Day!
Thank you for sharing your feedback.
Please accept our sincere gratitude for taking the time in writing to us and for the effort made by you in sharing your valuable feedback. We have escalating your feedback to our concern team they will work on your feedback.
Your feedback will help us in our endeavour of achieving service excellence.
For any further query or feedback, please contact us at [email protected]
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in