[Resolved]  Xolo — Q800 covered by warranty not repaired, its more than a year now and no replacement given

Address:

Imphal East, Manipur

I bought XOLO Q800 online from Flipkart on 22/01/2014 and after a few months the camera stopped working and since it was covered by warranty i visited the XOLO service center at Imphal (RK Telecommunication, Thangal Bazar, Imphal) on 19/05/2014, and they assured me that the software has to be re installed and phone will be ready in a week. And after one week they said they could not repair it so they have sent it for replacement to the company. And then the wait started, i was kept on waiting for months and months. I contacted xolo customer care and wrote mail as well but no action was taken up. One month back RK Communication called me and said my piece was repaired and i went to pick it up and found that it was not my phone and it was a phone with a faulty motherboard so i returned it to them and then they said they will lodge complain again, till last week they called me up again and gave me another model which cost only about[protected] whereas i bought mine for 10, 399. This is so unfair and i have nowhere to turn to. Kindly help me. The servicing centre Job sheet number is 431 dated 19/05/2014