[Resolved] Xolo — Reg: Xolo Q3000 Front and Back camera is not working

Rameshgopal

from Uttiramerur, Tamil Nadu

Address:

Bangalore, Karnataka

Dear Sir, I am Ramesh G I had purchased the XOLO Q3000 mobile on 20.07.2014 in Chennai and its IMEI No is ([protected]). The device is working fine without any issues for two months, but suddenly after two months the Rear and the Front camera was not working properly. I submitted the mobile in Xolo care centre in Bangalore on 27.09.2014. While receiving they informed me that It will take approximately 10 or 15 business days. They informed that the mobile was sent to Noida head office. So far I haven't received any proper update regarding this mobile. Kindly please let me know the status of my mobile. Currently I not using any smart phone and totally upset. Or else Please replace the as soon as possible. Awaiting for your reply at the earliest

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Complaint marked as Resolved

Verified Support

Oct 15, 2014

Xolo Customer Care's response Dear Mr. Gopal, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with Xolo Smart Phone. This is in reference to your email dated 13.10.2014 regarding Xolo Smart Phone Q3000; We would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in

Verified Support

Oct 17, 2014

Xolo Customer Care's response Dear Mr.Gopal, Greetings of the Day! Thank you for addressing your grievance to us. This is to your email dated 13/10/2014, regarding your XOLO Smartphone (Q3000). We would like to inform you that your handset has already been for dispatched from our end. Further, we would like to request you to kindly provide us some time our service centre team contact you shortly. Also, we would like to inform you that you may track online through DTDC docket number: V19080724 Warm Regard’s Bharti Singh Rawat Xolo Care www.xolo.in