[Resolved]  Xolo — Regarding Service Issue

Address:New Delhi, Delhi

I Purchase Xolo Play 8x 1100 on 11 Nov 2014 i used it for 3 months after that there is a problem in the lock key i get the phone to the service centre uttam nagar they take my phone for about 2 weeks after that they return it to me but again it shows same prob I again give it back to them but they said we have done to our best and after that till now it remains useless yesterday i again go to the service centre they again take my phone and repair it in a few minutes at that time it works good but again after 2 hours it shows same problem they gave me work order no.[protected]. Today again i go to the service centre and handover it to the tellers and they give work order sheet that i have enclosed it to u. I request please take serious action regarding this and if not then please issue me a new phone or refund my money. Otherwise I will take legal action regarding this.
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Complaint marked as Resolved 
Verified Support
Jul 20, 2015
Xolo Customer Care's response
Dear Customer, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 14.07.2015 regarding XOLO Smartphone 8X-1100; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in
Verified Support
Aug 21, 2015
Xolo Customer Care's response
Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 14.07.2015 regarding XOLO Smartphone 8X-1100; as per our conversation with service center, it is confirmed that your issue has been resolved. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in
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