I am writing this in regards to my xolo Q800.Though Q800 was a new product but I bought it trusting on the product last year. Now after 12 months there is an issue with the TFT .We have service center in Purnia, Bihar .But in spite of service center being there at Purnia, they are unable to replace TFT which is really a pain.
Secondly, I got this mobile in August month of last year 2013 and I have roaming around your service center when my phone was in warranty. And now after a lot of my request they have accepted it and gave me job sheet number (Job Sheet No: 4605) which I am sharing you, and now they are telling they can’t even repair it and insisting me to take it back.
May I know what kind of customer service is this. Your own customer service people are telling us that they are not able to replace the TFT or repair it since they are not getting a proper response from upper team. As a customer why should I bother if there is a communication gap within you people or is this our problem ? Your customer service is worst and I am very disappointed. Could you please intervene and tell us that instead of having service center at Purnia, Bihar(854301) where should I approach to get my Q800 TFT replaced. Why cant I get a proper response being a customer?
I have paid Rs 10, 000 for this mobile and so suggest me what should I do ?? Are you compelling me through this mobile in trash or should I go for Consumer Act ?
I am sending the authorized service center name and address for my town.
Lava Mobile Service Centre Bhatta Bazar Address
Address :
Khiru Chowk, Nagarpalika Market, Dist- Purnea
City : Bhatta Bazar
Bihar, India.
Pincode : 854301.
Lava Mobile Bhatta Bazar Service Centre Contact Details :
Phone Number : [protected] Website : http://www.lavamobiles.com/
Regard’s
Abhishek
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