[Resolved] Xolo — Repairs/ Replacement

Pratik Jain995

from Chennai, Tamil Nadu

Address:

Bangalore, Karnataka

I'm from Bangalore and have a problem with the earphone jack in my phone. The left earphone doesn't work at all, and it not the problem with my earphone because its the same with all the earphones that I've tried. And the authorized service center person here says it'll take at least 30 days to get it repaired. What am I supposed to do till then without my phone??!! My phone is within warranty and I cannot afford to give it away for 30 days. I even registered a complaint with XOLO customer care over the phone but am extremely disappointed to see no response from your side. Kindly do something at the earliest. Thank You.

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Complaint marked as Resolved

Verified Support

Sep 19, 2014

Xolo Customer Care's response Dear Mr.Jain Greetings of the Day! Thank you for making us aware with your grievance. This is in reference to your post dated 07.09.2014 on https://www.consumercomplaints.in regarding your complaint for your XOLO Smartphone. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in