[Resolved] Xolo — Replacement mobile problem after repair also

anbab69

from Bengaluru, Karnataka

Address:

Coimbatore, Tamil Nadu

This is my second work order for the same complaint of Q900s mobile.

Old workorder closed by the xolo care automatically (but the mobile problem is not solved)

Mr.Sandeep Dey & Mr.Anuj Patwal in Xolo care (Mobile.No.[protected]) is not respond even a single time. So many mails i sent to them and call to them but no reply from them. They are don't care about my complaint.

Mr.Pradeep from Xolo care outbound Team (Ph.No.[protected] dt[protected] contacted me for solve the problem. Till now the process status is not informed for me.

21 days finished for mobile problem. Till now the xolo care peoples are not solved my problem.

my mobile is one mobile from the 1000 customers for Xolo. But only one mobile for me.

I am already requested for replacement of new Box piece mobile other than the Q900 serious (models).

Xolo care is able to solve my problem or not?.

If they are not able to solve they why they running the customer care for their products.

Regards,
A.Anandbabu

+2 photos

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Complaint marked as Resolved

Verified Support

Mar 18, 2015

Xolo Customer Care's response Dear Mr. Anandbabu, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 06.03.2015 regarding XOLO Smartphone (Q900s); as discussed we would like to inform you that we have dispatched the handset and same will be received by the service centre at the earliest. For your further assistance please note down the DTDC Track Order number: V21590521. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in