[Resolved]  Xolo — replacement of mobile phone

Address:Hyderabad, Andhra Pradesh

Xolo care replace my phone I Merajuddin Ahmed bought xolo Q1010i phone (which is under 1 year warranty) on 26/June/2014 and bearing IMEI no [protected] and after 6 months the phone started stopping and shutting down frequently while playing games or using apps so I visited xolo care which is located at khartabad and gave my phone to xolo care officials for repair. After one month they gave back to me another phone saying that my phone Q1010i could not be repaired. The phone that they gave me was old and damaged. I returned that phone back to xolo care officials and from then onwards Iam going to xolo care almost every day but they are only making excuses. I do all my work through my phone and going in huge losses because of the shoddy manner in which the XOLO executives are behaving. I request the concerned authorities to address my issue at the earliest.
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Complaint marked as Resolved 
Verified Support
Dec 27, 2014
Xolo Customer Care's response
Dear Mr. Ahmed, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 25.12.2014 regarding your complaint for your XOLO Smartphone (Q1010i). We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in
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