[Resolved] Xolo — Replacement phone is defective

Prinal gandhi

from Mumbai, Maharashtra

Address:

Surat, Gujarat

Hello Sir/Madam, I have submitted my mobile at xolo center Surat Gujarat on 27th Dec 2014. It was some Problem in touch and dust on screen. (Job card number:[protected] Model Name: Xolo Q900 IMEI NO: [protected]) and they replace my phone and given XOLO Q900S PLUS on 29 Jan 2015. (IMEI NO: [protected] & [protected]) (My contact details as below: Name: but replace phone quality not good...after 7days phone body minor creak in 4-5 locations. so I want to replace brand now phone or cashback...service center is saying submitted to phone ….if I submit my phone my phone was came minimum 30days time…and I don’t want to again submitted my phone in service center. Please send replace new phone with all accessories in any Surat service station or cashback in urgent basis…Prinal Gandhi Mobile No: [protected] Email: prinal.[protected]@essar.com

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Complaint marked as Resolved

Verified Support

Feb 26, 2015

Xolo Customer Care's response Dear Mr. Gandhi, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 09.02.2015 regarding your complaint for your XOLO Smartphone (Q900). We request you to kindly re-visit to any of our XOLO service provider nearest to you for satisfactory resolution on your complaint. In addition, request you to share the work order number which will be given by the service centre end for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in