[Resolved] Xolo — Replacement/money-back against model # A-600

Rahul Kothiya

from Chennai, Tamil Nadu

Address:

Vadodara, Gujarat

I have bought Xolo A-600 on 8th Jan'14 from S K Enterprise Baroda. After that I started facing a problem of touch-screen do not operate properly hence I submitted mobile hand-set on 13th May'14 to the A B Communication Baroda. It almost 2 months gone now but I do not getting replacement nor even proper response from the Xolo Service Team. It's really pathetic and poor service from the Xolo where the customer never ever to decide again to buy any Xolo product. Company just intrested to sell the products and not in service providing. I want to back my money which I spet to buy it. Would request you to kindly intervene to get me proper resolution.

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2014

Xolo Customer Care's response Dear Mr.Rahul Thank you for giving us a chance to assist you. This is in reference to your complaint dated 22.07.2014 regarding XOLO Smartphone A600. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in