[Resolved]  Xolo — Ridiculous & Pathetic Service Within Warranty Period

Address:

Ahmedabad, Gujarat

Dear Mr. Sehgal, Greetings of the day. Myself Jatin Khudadhara. I bought Xolo Q-2000 2 years back. My phone faced some problem within warranty period and I was given New Phone Xolo Play 8X-1100 with the help of Miss Monika from Customer Delight Team, Gurgaon HO. I appreciated a lot and I asked my friends to buy Xolo Phones only because of such a wonderful service. After that I bought 3 Xolo phones for my family members. Recently I bought Xolo Era 10 days ago through Snapdeal. Amongst them, I bought one phone Xolo 8X-1020 for my brother on 25-Jan 2015. IMEI No: [protected] & [protected] Phone was working fine in starting months. Then, My phone got some display issues and I went to Xolo Service Center at Maninagar, Ahmedabad. He asked me to submit phone and wait for 25 days. I was awaiting for my phone to be repaired. I got a call then from Service Center and they told me that They are not able to repair my phone and advised me to go to Retailer Shop Shivam Communication, Maninagar. I went there and was surprised to hear that They will refund only INR 7500 to me because Xolo has stopped production of this model. This is again I say ridiculous service, that I bought it at INR 9300 and I am getting only INR 7500 refund even though my phone is coming under warranty period. My brother is pursuing Final CA and he is wasting his time since last 1 week by going at Shivam & Xolo Service Center. I am also wasting my time by writing this mail. Honestly, this is not our fault that you have stopped production and we are suffering. If I don’t get any resolution of this within 24 hours, I will return Xolo Era as I can do it within 15 days of purchase and I assure you that no Xolo phones will be sold through my friends, family members and colleagues. I will also do same what I did on last occasion by posting it on Social Websites and also file a case against you in Consumer Forum by putting my own example that If I get replacement by new phone in one case, why don’t I get the same in same other case. I just want my problem to be solved amongst below options:  I want my Xolo 8X-1020 to be repaired  Provide me other phone within range of 9, 000 to 10, 000 INR  I was planning to buy Xolo Black of INR 12, 999. So, I want that model with the difference amount of INR 3699. It’s your time to deliver service. I am contactable on +91 [protected]. You can also contact My Brother Jitendra on +91 [protected] & +91 [protected]. Awaiting for your soonest revert.