[Resolved] Xolo — Service Center authorities is not responding properly | |||
Sir, I had brought XOLO NVIDIA TEGRA NOTE on 25/06/2015 from flipkart. First 10 days i was slightly faced touching issues, but I hope this issue is small happens in many tablets. Once I had updated to Android version 5.0, my tablet touching issues increased and went to Xolo authorized service center on 08/08/2015. They taken my tablet and told that Touch panel need to be replaced (after several follow up by calling them). Now I am continously asking for Work order No., but they are not at all responding properly. I am fearing about my tablet status. I need your help to get my tablet ready. I cannot waste my hard earned money. Kindly help me out and solve this issue. For your reference I had attached Tablet purchase bill and Service center bill. Concern person Name: Raju, Mobile No: [protected] Was this information helpful? | |||
Complaint marked as Resolved
Xolo Customer care executive Ms. Bharathi helped me to get a DOA. Thanks for her support.
But Xolo should improve their customer care to solve as earlier as possible. Then only they can sustain in this huge competitive Indian market. Verified Support Aug 13, 2015 Xolo Customer Care's response Dear Customer,
Greetings of the Day!
Thank you for addressing your concern to us.
We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone.
This is in reference to your email dated 13.08.2015 regarding XOLO Smartphone; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively.
Warm Regards,
Bharti Rawat
XOLO Care
[protected]@xolo.in
www.xolo.in
Aug 19, 2015 Updated by vigsan2008 Work order No created and the No is[protected]. Kindly co-operate to close this issue ASAP. Again thanks for your valuable support  Aug 19, 2015 Updated by vigsan2008 Work order sheet attached for your reference | |||
 2 Comments | |||
Comments
Thanks for your response. But your Customer care is still need to improve. Your immediate response made me to feel good. Kindly continue your support till I will get my device back in good condition.
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