[Resolved]  Xolo — Service Center submit 5 time Hand Set for Same problem (Service Center Allahabad + Xolo Care Noida) and Fails to Repair It

Address:

Allahabad, Uttar Pradesh

Dear Sir, My Name is Awadhesh Kumar My Mobile Model No. XOLO Q700s My Mobile No. IMEI No. is - [protected] My current work order No. is[protected] Service center Detail: Ahed Enterprises, Allahabad, UP, India Inline image 1 Problem in hand set, Battery suddenly goes discharged and charge with in 30 sec to 5 min full 100% charged. Means Mobile battery have only (1 min to 10 min backup only) status show 90 % but suddenly shows 10% and suddenly switch off all activity take only 5 to 10 min. It not possible to do continue calls for more than 5 min it goes switch off. While charging it from 0% battery to 100% charged within 30 sec to 5 min. This problem is not resolved by xolo care time from 3 month. We are suffering with same problem and near about 5 time they made job sheet. 2 times they send to Noida for board replacement but they fails. What service center and your Noida xolo care team Do as per Ahed Enterprises. (1) First time to Service Center They told your battery is faulty change the battery. I change the battery but problem was same they submit the hand set for 10 to 15 days after 10 days when i collect my hand set I check my hand set same day problem was same. (2) Second Time to Service Center They told your mobile board is faulty its need to change we have to send it noida it takes 20 Days. I said ok change after 20 day they give me back my hand set and they said its ok now I take home and when i checked it the problem was same. (3) Third time to Service Center They told me we will recheck the board and its need to update software it will take 10 days. I said ok do it but check it properly at your end and then call me After 10 days i go back now your hand set is ok we will checked it at our end i said please recheck at my end but they said no its ok just full recharge your batted for 24 hours and then switch on your hand set, I do the same but problem is same my mobile battery suddenly drain and charge. Then i call to xolo toll free No. xolo care[protected] and told them what the service center were doing with your valuable customer. They are misguiding them. They are not properly responding. Worst service Engineer who was not able to check what was the actual problem. Your xolo care agent told me go to the service center and call to xolo care no. and ask any person of Service center to talk to me. I go to xolo service center and make call to xolo care but when i ask them to talk with xolo care team they refused to talk in front of your xolocare agent at that time your agent was on call he listen all activity that they were not ready to talk with the xolocare agent. When i force them what is the drama i am going to court then one of the person was speak with xolocare agent. after that i log a complaint for this misbehavior by service center and ask them to arrange a feedback call. Your agent told me to submit your hand set we are sending it again NOIDA if possible we have to replace your hand set on urgent basis. I do the same. on 23th feb and 24 feb i talk with your agent for the feedback on my handset and complaint but NO CALL BACK CALL ARRANGE . and they told me your hand set is ok you can collect from service center. I told them please take the conformation from service center he told me yes it confirm your set is ok collect it. (4) Fourth time service center ON 25 feb i reached service center they told me we have checked it thoroughly Now your hand set is OK. I said to them no this time check it at front of me. They were not ready but when i force them that i was suffering from 2 month with same problem they ready, they placed my battery in my mobile with in 30 sec my mobile goes switch off. They said take it home and recharge your set is ok. I said No. charge it at front of me they start charging hand set with in 30 sec battery status start showing battery 100% charged. THE PROBLEM WAS SAME Now they old me your battery is faulty. i told them i have two battery and this was new and one checked buy your service center. Then they check it there own batter (New Sealed battery) but the problem was same. Then they told sir it may be send it again to service center for Board replacement. i said to them you already do it Then they told me It may be replace with other hand set It will take 20 to 25 days. I call to xolo care and told hole satiation they told me to submit your hand set. We tried our best to do it fast if possible we will replace it. At the same time Mr. shushant srivastav Regional service manager of XOLO CARE reached at service center i told them hole satiation. They told me we tried to replace it. (5) Fifth Time service Center At present my hand set was at service center For more 3 month my mobile was on your service center. from this 3 month i fed-up with chasing with xolo service center allahabad and by your xolo customer care team. TILL DATE NO CALL BACK CALL ARRANGE FROM XOLO CARE. The XOLO CUSTUMER WAS SUFFERING WITH THE EXPERIMENT AND TESTING ON HIS MOBILE BY ALLAHABAD SERVICE CENTER ENGINEER AND YOUR XOLO CARE NOIDA ENGINEER. For same problem you people submit 5 time hand set think it. My hand set warranty expires on 6-3-2015. you are forcing me to go to consumer court for solution. Sufferer Awadhesh Kumar [protected]