[Resolved] Xolo — Service Complaint

kumardeepak604

from Mainpuri, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh

I bought Xolo 6X1000 mobile on 2/8/14. But after two months of purchase I encountered the problem of hanging and automatic switch off. I took my mobile to Xolo Service Centre about 10 times for this issue. They submitted my device for 2 times only. Rest all other times they just formatted my device and returned. But still the issue of hanging is not resolved. I am a working professional and I can't visit the service centre again and again. I also wrote a mail to Xolo Care but they are not at all responding to the mails. An automated reply is generated for visiting the service centre. I want my device to be replaced now not repaired as I have already wasted a lot of time in all this. Looking forward for a positive action. Regards, Deepak Kumar [protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Verified Support

Feb 26, 2015

Xolo Customer Care's response Dear Mr. Kumar, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 10.02.2015 regarding your complaint for your XOLO Smartphone (6X-1000). We request you to kindly pay visit to any of our XOLO service provider nearest to you for satisfactory resolution on your complaint. In addition, request you to share the work order number which will be given by the service centre end for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in