[Resolved] Xolo — service plroblem and commiunication

kubch

from Ludhiana, Punjab

Address:

Panipat, Haryana

R/Sir, My xolo mobile created some problem (Sim problem) so i submeted mobaile at xolo care panipat, haryana dated[protected]. but till date i have not recived. Today I recive a call from xolo care panipat that your mobile is ready plz take it but when i go xolo care panipat he told me company send a new phone other model and told me for given extra money. MY MOBILE MODEL NUMBER XOLO HIVE 8X-1000 and IMEI NUMBER [protected]. My mobile number is [protected], [protected]. I am not satisfay for xolo service center panipat. So you are requested plz take action as soon as possible and solve my problem. BEST REGARDS

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Complaint marked as Resolved

Verified Support

Feb 26, 2015

Xolo Customer Care's response Dear Mr. Kalra, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 16.02.2015 regarding XOLO Smartphone (8X-1000); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

Verified Support

Mar 13, 2015

Xolo Customer Care's response Dear Mr. Kalra, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 16.02.2015 regarding XOLO Smartphone (8X-1000); as per our conversation, it is confirmed that your issue has been resolved. Also, as discussed over the phone your handset is working absolutely fine now. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in