[Resolved]  Xolo — Service related issue handset XOLO W5014 GSM/WCDMA

Address:Shimoga, Karnataka, 577201

Dear team As per the subject i would purchase the new XOLO W5014 GSM/WCDMA handset on the 10/22/2015 bill invoice number is [protected], after one week i got the Technical Issue in my hand set...battery got problem, & Mobile data automatically On...it's never b Off...i got the lot of problems ..i visit ur nearest Service Center ..i taken the lot of time & Convence to do the service ..But now is its problem is not b Resolved ...i talk with XOLO CC service he said we check the service center jobsheet report & replace the handset within the days ..now service center say ..we cant do anything abt the replacement of the handset...& return my handset...i think battery never be replace & he said Some "Liquid e damage" ..it's ur own problem ..it's not my problem ..when i purchese the handset it's very good condition..just one week i got the automatically data on problrm then it'd due to Battey problem...i attach the scan copy for the service center copies ...if it's not be problem resolved or Replace the handset isssue ...i go with the consumer Court 7 take the legaly Action With Our Company ..& u got lot of headache of thi XOLO handset...other wise please return my cash ...kindly do the neeful Oherwise i take the action on this Xolo handset...i hope u needful to me as well as possibale... thanking u sir.. -- Syed Basheer Ahmed ShIMOGA-577201 Mob +91 [protected]
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Complaint marked as Resolved 
Verified Support
Dec 07, 2015
Xolo Customer Care's response
Dear Customer, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 07.12.2015 regarding XOLO Smartphone A500s Lite; as discussed we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in
Verified Support
Dec 28, 2015
Xolo Customer Care's response
Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your complained dated 07.12.2015 regarding XOLO Smartphone A500s Lite; as discussed we would like to inform you that we have dispatched the handset and same had received at the service centre. Hence, we request you to visit respective service centre and collect the handset as per your convenient time. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in
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