[Resolved] Xolo — Slow Service

Shetty Suvit

from Korampallam, Tamil Nadu

Address:

Mumbai City, Maharashtra

Hey ..I trusted this brand(XOLO) and considered it as a premium brand, But when it comes to service, u rank so low, because when we submit any phone, we have to beg for it to get it back, Lol.I had submitted my Q700s 3-4 days back, for a simple touch prob which can be repaired in 2-3 days (usually), but they are saying it will take 7-15 more.I still cant understand why are you making these things so slow? My frnd got his phone after one Month !!! Jobsheet.no[protected]

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Complaint marked as Resolved

Verified Support

Mar 30, 2015

Xolo Customer Care's response Dear Mr. Shetty, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 27.03.2015 regarding XOLO Smartphone (Q700s); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

Verified Support

Jun 04, 2015

Xolo Customer Care's response Dear Mr. Shetty, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 27.03.2015 regarding XOLO Smartphone (Q700s); as per our conversation with service centre, it is confirmed that your issue has been resolved. Also, as discussed over the phone your handset is working absolutely fine now. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in