[Resolved] Xolo — They take mobile for service and then say mother board damaged

dennyneo4u

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

My Xolo phone was given to Service point (authorized service center ). They said it will be given back in few days. I said no problem, but after many days they have not given and neither called nor messaged. I tried contacting them and on Monday the lady said not completed. It was completely working fine that day ( with usb charging port got bend ) now they say that motherboard is gone. My warranty is till 2nd October and I gave the phone on 29th September. If people do not know how to service, they just say motherboard is gone. What the hell is this. Is this the way Xolo behaves with its' customers, how long do you think you will be in business here. I bought Xolo Play T100, the first week it launched here and this is what we get out of our trust on you

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Complaint marked as Resolved

Verified Support

Oct 16, 2014

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 09.10.2014 regarding your complaint for your XOLO Smartphone. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in

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Comments

dennyneo4u

from Bengaluru, Karnataka

Apology for the delayed response, but I just gave up after the behavior of your Service Center people( Service Point) and in getting any help from XOLO. I faced this issue while in warranty period, but the Service center said it’s a problem with battery and since the battery was not available with them I tried there outside other centers and finally I had to ask them to
order from your headquarters. After that too it was not working and by the time they diagnosed the problem, my warranty period was also over. After another week they say my motherboard got fried and when I talked with the manager about whose responsibility it is the answer I get is “ DID I ASK YOU TO BRING YOUR MOBILE TO ME”. What kind of idiotic statement is that, where else do you take your phone for repair?

After that thinking me alone the guy tried to arm twist and getting abusive, but there were other XOLO customers there with same kind of issue and they also came into the argument. I got a written statement from him
with all details and also XEROX of all other documents. But he started threating me and other customers and it
later turned out this is the behavior XOLO customers are getting in all your centers in Bangalore. After months I just gave up receiving any help from you and gave up on my 16000 worth of phone which is a junk phone now.

PS: If you want people to take XOLO customer care seriously, first make you customer contact number working. A mobile company does not have a tele communication means for a customer to reach it. It’s a bad reputation for you only.
I know it first hand as I called you for whole of September and October.

Regards

Denny John
[protected]