[Resolved]  Xolo — Touch failed. Care less service

Address:

Bangalore, Karnataka

I bought Xolo Q1010i through amazon.in vide their bill dated 09.07.2014 and I used the handset till dated 28.07.2014. My handset had hang over and it is in build battery, so I am unable to remove the battery and I don't want to take any risk because it a brand new piece and also under warranty. Hence I had given to the authorised service center to solve the problem. They had taken a week time and informed me that display is not working. Handset hanging can be resolved just by opening the battery and by replacing it. But the service persons are not skilled it seems and they simply said that handset touch is not working and they need to send it to their head office center for service. They took 48 days and a fine evening they called me to collect the handset. I went there to collect they had given me some others hand set which was maximum used and that too camera is not working. These buggers has to repair my handset or to replace with a brand new piece when it is not at all resolvable. How can they give a used piece that too without my permission and instead of white handset replaced with black one. My handset is brand new and just used for 17 days only. Should I have to take a used handset? So I had return the handset there it is to the service center and asked them to resolve my handset problem and give me my handset only, otherwise give me a brand new handset with extended warranty. There is neither proper reply nor replace. It is already 60 days is over. So Xolo Customer Care is became a careless center and do not consider any thing serious even if you say that you can drag them to the consumer court for the discrimination. So whom to contact for my handset I am totally fed up.