[Resolved] Xolo — Trouble using XOLO phone

amarjit sehgal

from Patiala, Punjab

Address:

Ludhiana, Punjab

I am Amarjit Singh from Ludhiana Punjab. I bought XOLO Q1200 its IMEI no. is 1:[protected]. It is in warranty. It is giving me many problems firstly whenever I make any video and forward it, it gets corrupted and can not be seen by the other person to whom i have forward it to. It gets corrupted on forwarding to any smart phone. Secondly its battery gets drained very fast only in 2-3 local calls. I have even visited your service centre 2-3 times they always just update my phone and I have to install all my information again and still the problem is not detected and I am not satisfied. Now I am not that free that I visit your centre again and again. Now i think i am stuck after buying your companie's phone.And the dealer said me that the phone's android version will be updated to KITKAT but it is also not done yet. So I request you to please return it. Or exchange it from a new set. Hope you will look into the matter and reply me soon.

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Complaint marked as Resolved

Verified Support

Oct 16, 2014

Xolo Customer Care's response Dear Mr.Sehgal, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smart Phone. This is in reference to your email dated 11.10.2014 regarding XOLO Smart Phone Q1200; We would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at reach.[protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in