[Resolved]  Xolo — Very Bad Mobile Phones, No after sales service - DO NOT Buy XOLO phones

Address:Pune, Maharashtra

I bought 2 phones 1. A1000 in Apr 2013 and 2. Q2000 in Jan 2014. 1. A1000: From Jan 2014, the phonestart/restart button stopped working. In that case, when Phone goes in sleep mode, we could unlock only when connect to charger or phone restarts. If by chancephone switched off, we wait till the next set phone alarm during which it asksfor restart. This is really painfull. Now battery is not charging at all. TheBatter charging socket became faulty. Phone is beyond repairing. 2. Q2000: Within 45 days, the earphone ofQ2000 found to be faulty.The complaint is unresolved since 3 months that to for faulty Ear Phones(very minor issue). Another complaint/ticket is open since 3 weeks, Reason - inability to capture network signals; Mobile is submitted to service center. I was not provided with temporary phone from Xolo.. Till now no update from Company or Service center Now I moved back to trusted and durable brand and now loving it. 1. XOLO mobiles are not durable phones.Max life 8-12 months(Max 1 Year) 2. Also it hang many times during operations.Need regular restart 3. After sales service is poorest rather no service at all. This is from my personal experience as above. Please please DO NOT BUY XOLO Mobiles
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Xolo customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2014
Xolo Customer Care's response
Dear Mr.customer Thank you for giving us a chance to assist you. This is in reference to your complaint dated 24.06.2014 regarding XOLO Smartphone. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Xolo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    91%
    Complaints
    1399
    Pending
    0
    Resolved
    1271
    Xolo Phone
    +91 12 0463 7333
    Xolo Address
    A-56, Sector – 64, Noida, Uttar Pradesh, India - 201301
    View all Xolo contact information