[Resolved] Xolo — Very poor service

Regik

from Bhubaneshwar, Odisha

Address:	600085
Website:	www.xolo.in

Don't buy any lava mobiles...once they sold we are begger..they never respond to our service...I bought xolo era HD flop mobile and after three months its dead. And handed to authorized service center, they lost the Sim tray. 3 months crossed no response about the spare. Why lava/xolo not care about customer. The mobile is 3 months old and now you are keep my mobile another 3 months without any solution. Whenever I contact customer care they telling we don't have spares. Then why are selling mobiles in India. Go away. So please don't buy these dummy mobiles.

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2016

Xolo Customer Care's response Dear Customer, Greetings of the Day! This is in reference to your concern dated 19.04.2016, regarding your XOLO ERA HD. We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention. To enable us to reach out to you, we would like to inform you that kindly share your contact number, city and state name with suitable timing to call you. Warm Regards, Satyaveer yadav Xolo Care [protected]@xolo.in www.xolo.in