[Resolved] Xolo — Waiting for replacement from 6 months 10 days

sachinsshetty3

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

I had camare issue on my XOLO Q800 mobile and gave it in Jayanagar 4th block service center on 2nd may 2014. They repaired n gave but that day only same problem occured so they told they will give replacement mobile and its been 6 months 10 days and i have still not recieved my mobile, i am calling Jeevithan (head of xolo service) but he doesnt pickup the call. I got a message from xolo 10 days before that my handset has been delivered i can collect it from my service station but when i go n enquire they are not giving me the mobile.

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Complaint marked as Resolved

Verified Support

Nov 16, 2014

Xolo Customer Care's response Dear Mr. Shetty, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 12.11.2014 regarding your complaint for your XOLO Smartphone Q800. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in