[Resolved] Xolo — when I call them every time they says they have no update and it may take more time. Its almost month that.

vikash1000

from Kolkata, West Bengal

Address:

Darbhanga, Bihar

Dear XOLO care, I am using XOLO Q900 from last 6months & then I got a problem in handset operation—as per work order number – 528 and IMEI NO[protected] the problem is “Touch is not working properly, on off problem and handset heating”. I had submitted my mobile hand set for repairing on 12/09/2014 at Shiv shakti enterprises, muzaffarpur bihar service center & they said that as per process it will take 15-20 days time, & then they will revert me, But till date I haven’t received any communication from them & when I call them every time they says they have no update and it may take more time. Its almost month that.i talk to xolo care but no any responce...what is the maximum time of reapering handset...my promlem is not solve.30 days...i go to consumer cout...

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Complaint marked as Resolved

Verified Support

Oct 06, 2014

Xolo Customer Care's response Dear Mr. Vikas, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 04.10.2014 regarding your complaint for your XOLO Smartphone Q900. We request you to kindly share the correct work order number for satisfactory resolution on your complaint.We are unable to track information from your given IMEI number. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in