[Resolved] Xolo — Worst battery with Worst service | |||
I had bought XOLO Q500 on 10/02/2014 from CZONE Kanchipuram. within days my phone's battery had expired. I had given them in XOLO CARE DEPROSYS TECHNOLOGIES chennai for warranty replacement ON 28/06/2014. Its relay embarrassing to find there is'n any replacement for it on the stipulated time frame(i.e. 28 days/26/07/2014) given by the service center, they had intimated to wait for another 15days & they had given a contact number of Mr. Pandi Kumar ([protected])person in-charge. When trying to contact him on several accations there isn't any kind of response. I don't find any kind of trustability on the company that i would have a replacement for it, so i tried online for purchasing the new one & it was my biggest embarrassment that i could'tn find one. Kindly let me know how i can make use of my phone without the battery For this i had traveled around 180 km twice & got to know it couldn't happen.Your batter costs around Rs. 600/- but i spent around Rs.1, 600/- per day transport Rs.300/- = Rs.600(two days)loss of pay in company = Rs. 1, 000(two days)This shows how worst your Product & serviceI want the battery to be replaced within 5 working days or refund my money for the total cost of the phone & for my stresses. I need a clear explanation & compensation for my sufferings on this case. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Sep 22, 2014 Xolo Customer Care's response Dear Mr.Lalith
Thank you for giving us a chance to assist you.
This is in reference to your complaint dated 21.08.2014 regarding XOLO Smartphone Q500. We trust that the provided solution is pleasing and no further issues at your end.
If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you.
We value your relationship with XOLO and assuring of our best services, always.
Warm Regards,
Sudip Banerjee
XOLO Care
[protected]@xolo.in
www.xolo.in
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