[Resolved]  Xolo — worst behaviour of the service center

Address:Vellore, Tamil Nadu

I am manoj kumar.Actually my mobile (xolo a500s) display glass was broken.I gave my mobile to the lava service center near by(SIVA MICRO SYSTEMS, no:210, first floor, vellore city centre, anna salai, vellore-632001, cell:[protected], ph:[protected] I gave my mobile on jan 5th.Didnt get any call by the service centre.i called every day .after one week they gave my phone where the glass was not fixed properly.i paid 2350 for the display glass.I asked the men working there he told that it will be fixed automatically.(12th jan) It didn't get fixed i went again(13th) told the problem they told they will fix.they fixed white display glass for my black phone.i accepted because they told that they don't have black glass i[censored] want u wait it may take few month.due to this delay i accepted. got on 17th.but my call censor was not working.went again on 18th to return the mob.they again got my mobile filled the job sheet & fooled me again and again after one week i went on 23rd, got my mobile took home. network was not receiving properly.they took worked on the mobile by telling me to wait.gave the mob but the display way flickering ...some shades were visible..i showed them they saw they told to give the mob and go.. I called daily one day they said that fault in the mother board of the phone.will send to company. today is feb 28..nearly 2 months..still i didn't get my mobile. I called today ..they gave the number of the owner ..its [protected] I asked him about this..he is asking another 2500 for changing the motherboard.i told him that i gave the mobile for the glass broken problem what's there with motherboard, it was working fine before i gave.. for that he s speaking rudely to me..is this a justice??is that my fate to pay the money and waiting for my mobile for 2 months?? please solve this issue !!!
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Complaint marked as Resolved 
Verified Support
Mar 18, 2015
Xolo Customer Care's response
Dear Mr. Kumar, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 28.02.2015 regarding your complaint for your XOLO Smartphone (A500s). As it is confirmed that you have already submitted your handset at our authorized service centre. We request you to kindly share the work order number which was given by the service centre end for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in
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