[Resolved] Xolo — worst perfomance and worst service | |||
Purchased an xolo mobile a600 on may 2014 on d next went off, took it to service centre for repair at C COM telecom Thane kept it for repair for 28 Days From the day of purchase the phone went off for 4Times, Now on 27 th of September the phone again went off again submitted for repair since today 31st of october phone is still lying in the company waiting to repaired! NO positive response from the service centre nor from the COMPANY and its Employes They say its under repair !!! According to my knowledge they (company) had replaced the whole HANDSET once but all in the vain again it got OFF.. The particular modelA600 has some technical issues which are not getting Resolve from the Company PROBLEMS FACED 1)SET GETS EXTREMLY EXTREMLY HOT. 2)SET GETS HANGS FREQUENTLY . 3)SET GETS SWITCHWED OFF FREQUENTLY . 4)TOUCH PAD MAL FUNCTIONS 5)SETS GETS RESET AUTOMATICALLY 6)NETWORK GETS OFF DURING CALLS Problems and problems in this Model I request to the Company Officals to pls Discontinue the same Model A600 for CUSTOMERS wont have the HARRESMENT TO FACE I HAVE ALREADY LOST MY WARRANTY TERM IN SERVICE CENTRE SINCE MY PHONE IS JUST 5 MONTHS OLD Iwould request to the RESPONSIBLE PERSON of the XOLO COMPANY to PLS REPLACE MY HANDSET TO A UPGRADED TROUBLE FREE MODEL HANDSET. MY Work order no[protected] MY phone no [protected]/[protected] My email id ashfaq.[protected]@gmail.co Waiting for ur Positive response. ASHFAQ MULLA Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Nov 03, 2014 Xolo Customer Care's response Dear Mr. Mulla ,
Greetings of the Day!
Thank you for addressing your concern to us.
We sincerely regret the inconvenience caused to you on your dealing with XOLO Smart Phone.
This is in reference to your email dated 31.10.2014 regarding XOLO Smart Phone (A600); we would like to acknowledge that we are working to provide resolution on your concern at the earliest.However, as we checked the details of your complaint with work order number we found that it’s ready for Delivery at service centre.Hence request you to kindly visit at the service centre and collect the handset and if you will face any issue in future then fell free to contact us.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Bharti Singh Rawat
XOLO Care
www.xolo.in
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