[Resolved]  Xolo — Worst Services : Waiting From 24 May to know the status of My Xolo Phone

Address:

New Delhi, Delhi

I bought the Xolo Q900 (EMI No : [protected]) in the month of March 2014 and last month it had the heating & low backup problem when I called the Xolo Care and they asked me to submit the phone to Service Center in Noida, and my shock it's the not i single service center in Gaziabad and only one in Noida, after giving the mobile at Service center on 24th May, after two days i called back the service center asking for the status of the Mobile and the person told me that there is some problem with the mobile and it has to be sent to factory for repair, and he told me that it will take 15 days for repair. after several follow ups with customer still taking follow up ...(THEY KNOW ONLY THESE WORK ...HUM KUCH NHI KAR SAKET APKO DATE BHI CONFIRMED NHI KARWA SAKTE KI PHONE KAB MELEGA ... ) I don't understand what kind of service, no body is ready to share the senior preson number ... Now am thinking i made one of biggest mistake of my life by going to these local brands and their major problem is the service, these people are worst in Service. and still no idea whether mobile will be repaired by these people or not. As one of the mate rightly said it's just the marketing gimmick to attract the customer saying they will pickup the mobile from home in case of any problems. This is an absolute false promise what this company is doing. So please never ever go for these cheap local mobile companies where they lags in Service and support Regards Sanjeev Panwar [protected]