[Resolved] Xolo — XOLO 1010i (IMEI No. [protected] - Out of order

sindhu gandhi

from Mumbai, Maharashtra

Address:

New Delhi, Delhi

Dear Sir, We are really very sorry to say that we had purchased a mobile XOLOQ 1010i from The Best Deal Mobile Shoppe, Kamla Nagar in the month of June i.e June 17, 2014. The phone was working properly but one day suddenly it was dead and we went your customer care M/s. S.G. Solutions, Sector 2, Rohini, Delhi and deposited their on September 6, 2014 (Work order no.[protected]. They said it was taken about 15 days, now they are not giving us proper reply. Today is October 13, 2014, till date they are not giving us proper reply about the mobile. We are making calls them on daily basis, but Ms. Durga & Ms. Neha are there to whom I talk regularly. They always telling tomoarrow but tomarrow never comes. You are requested to please treat it on an unrgent basis A favaourable response from your side is highly apprreciated.

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Complaint marked as Resolved

Verified Support

Oct 15, 2014

Xolo Customer Care's response Dear Mr. Ghandi, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with Xolo Smart Phone. This is in reference to your email dated 13.10.2014 regarding XOLO Smart Phone 1010i; We would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in