Xolo — Xolo 8x1100 mobile

Address:	Jammu, Jammu and Kashmir, 180001
Website:	www.xolo.in/service-centers

Hello,

Myself Dhiraj, a disappoint customer of your service.
I purchased your mobile set in the middle of march and from the starting i faced some issues regarding the voice and auto switch off.
But in July the mike of the set is totally not in the working condition and the set goes switch off automatically.
Then I submitted my set In B.I. Mobile Sales and Service[protected] Jammu.
After approx 80 days i receive my set but still the problem of auto switch off is still there and within few days the mike issue come again.
Then again I submit the set in your service center. Now it almost 50 days are gone, there is no part available in the center same like before.
And there is several other issue also like auto switch off, power button not working, mike is not working.
Again they repair my mike but auto switch off issue is there, and when i asked about it they said your battery is faulty purchased a new one, that they could provide me after 10 days, am showing them this auto switch off and battery problem from the first day but after the completion of the warranty period of battery they asked me to purchased a new one.
I don't want any more bothering as i am a official person, i can't visit the center again an again. In last i purchased a new battery from the market, but the auto switch off problem is still the same.
And after the repair several screws are missing.

See I purchased your set at around Rs 12500, and I purchase it so I can use it.
But from the last 6 months your set is not in the working condition.
I wait for several months but there is a limit and that limit is cross now.

Now I want immediate refund of my money or provide me a new set.

My IMEI Number is [protected], go through it you will get to know all the history.

I am also providing you some order numbers :[protected]
:[protected]
:[protected]
All the agents sitting in your center are of no use to the customers

I visited your service center almost 50 times in these 6 months, i am very disappointed and frustrated this time.
This is my hard work money that i spend on your mobile set, never thought of this kind of service.

Refund my money or issue me a brand new set within 10 days.
Otherwise I have to file a petition against your firm and service center in consumer court.
Waiting for your reply within 24 hours.

+91 [protected]
[protected].