[Resolved] Xolo — Xolo black | |||
Sir, I have purchased a xolo black from Ganpati mobiles on 03/10/2015 thru cash memo no 947. After 15 days of purchase I have problem with the set as app installed in the phone are getting crashed while opening the apps. I cantacted M/s mona enterprises and the got software reinstalled. but problem persisted. I got software installed three times but problem of the phone persisted. Iagain visited the same service station and left the phone with them for 15 days but problem was not solved as yet. The person at the counter said that the phone has to be replaced but other person denied and again i submitted the phone at same service station now they are saying that mother board of the phone has to be changed. I visited service station at 16/12/2015 to get status of the phone where i met some on called Tarun whose response is verry poor he was not listening to the problems saying that if you want your phone back i will give you by changing software again but sir what is the perpose of changing software again which was changed 04 times already without success. So i request you to kindly look in to the matter and get my phone exchanged as i dont think that repair to the phone make any sense as problem is not solved. Rajeev Pandey [protected] Was this information helpful? | |||
Complaint marked as Resolved
Xolo customer support has been notified about the posted complaint. Verified Support Dec 17, 2015 Xolo Customer Care's response Dear Customer,
Greetings of the Day!
Thank you for writing to XOLO.
We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone.
This is in reference to your post dated 16.12.2015 regarding XOLO Smartphone BLACK; as discussed we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Sandeep Dey
XOLO Care
www.xolo.in
Verified Support Dec 23, 2015 Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 16.12.2015 regarding your complaint for your XOLO Smartphone XOLO BLACK. As discussed with Mr. Rajeev Pandey, we request you to kindly pay visit to any of our XOLO service provider nearest to you for satisfactory resolution on your complaint. In addition, request you to share the work order number which will be given by the service centre end for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in
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I have got my phone back from service station on 21/12/2015 but the problem is not solved as yet. i again visited the center on 22/12/2015 the person responsible said that i will update your operating system and he updated that but the problem is still there. I tried to convince him about that but he said that this is the common problem and this will persist.
kindly look in to the matter and resolve otherwise i will be compelled to take this matter to the forum which will decide what is the solution.i have got software changed, software updated and by work order no[protected] mother board changed. I don't think any other option is left which can be done to my phone.
Waiting for your early and proper reply.
Rajeev Pandey
[protected]