[Resolved]  Xolo — XOLO mobile Burnt vigorously in the pocket causing serious injury, no action form XOLO in past 60 days

Address:

Dehradun, Uttarakhand

To, Xolo Head-office, Noida, Uttar Pradesh. This is to inform you that XOlO Q 1010i EMI 1- [protected] EMI 2- [protected] (Purchased seal packed on 21st of May 2014) Phone caught fire and burnt vigorously in my pocket (Jeans) causing injury (Serious burns ) on my left leg. This happened on 27th of September 2014 when I was standing in a shop in a busy area and the phone was kept in my pocket of my pants, this accident was published in almost all of the newspapers in Dehradun. The same day (within 30 minutes) I went to the service showed the burnt phone, bill and burnt leg to Mr. Devender in the service center. Since that day Mr. Piyush (Area service manager) has only called me a couple of times and asked for the burnt phone and requested me not to go to the consumer court or post any kind of blog over the internet against XOLO. Just due to his request I have not taken any strict action against XOLO. While I told very clearly I want the compensation for the Injury, phone and the worl and monetary loss I have suffered due to this accident More than two months have passed since this accident happened and I have not received any kind of aid from XOLO to compensate my loss and mental/physical trauma, loss of work/money I have suffered due to this as I had to be in my home due to the injury (was not in a condition to even wear pants). I have waited a lot patiently for a long period expecting compensation from XOLO but now this is my final e-mail to you before filling a case against XOLO for this terrible incident in the consumer court if I don’t get a genuine response from XOLO till 3RD of December 2014. Kindly find the Images of my injured leg, burnt phone, the newspaper and the bill attached. Regards, Vivek Singh Thakur Mob: [protected], [protected] E-mail: [protected]@hotmail.com