[Resolved] Xolo — Xolo no response and service from xolo

Tilak Shankar

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I purchased XOLO Q2000 on 13/2/2014 just after a 7 month i had some display issue in the phone, i had warranty of 1 year so i gave for shrishti service on (2/9/2014) they told me that they will return it by 20 days but till now its not returned and i am calling to G.Jeevithan Karnataka Xolo care head he is disconnecting the call. i am nethier getting response nor the service even from the xolo care. i need replacement of my cell phone. Mobile Model: XOLO Q2000 Date of Purchase: 13/2/2014 Mobile given to service on : 2/9/2014 Jobsheet number :[protected] e-mail id of xolo head: g.[protected]@xolo.in xolo head phone number: [protected]

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Complaint marked as Resolved

Verified Support

Nov 08, 2014

Xolo Customer Care's response Dear Mr.Shankar, Greetings of the Day! Thank you for addressing your grievance to us. This is to your email dated 07/11/2014, regarding your XOLO Smartphone (Q2000). We would like to inform you that your handset is ready for dispatch from our end. Further, we would like to request you to kindly provide us some time our service centre team contact you shortly. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regard’s Bharti Singh Rawat XOLO Care www.xolo.in

Verified Support

Nov 17, 2014

Xolo Customer Care's response Dear Mr. Shankar, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smart Phone. This is in reference to your email dated 07.11.2014 regarding XOLO Smart Phone; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. However, as we checked the details of your complaint with work order number we found that it’s ready for delivery at service centre. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in