[Resolved] Xolo — Xolo phone repair too long to wait. Pathetic service from Xolo

sachi75

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi, I bought a Xolo mobile phone Xolo Q900S in Sep14. IMEI number [protected]. The display got broken and I gave my handset for repair to Xolo service center in Bangalore on 7-Nov-14. The job card number is[protected]. They promised me that within 2 weeks they will repair and will give my phone back. Its been 5 weeks and still whenever I call them they say that it will take another 10 days to repair. This has been ongoing for past 20 days. I have called them 5 to 6 times already. Today I called the Xolo customer care number and they said that they cant give me a date when my phone will be repaired. I would like to register a complaint in consumer court, as this is not acceptable. They must compensate for keeping my phone for this long and pathetic service which they provide. Sachin. [protected]@sacona.com

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Complaint marked as Resolved

Verified Support

Dec 15, 2014

Xolo Customer Care's response Dear Mr. Sachin, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 12.12.2014 regarding XOLO Smartphone (Q900s); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

Verified Support

Dec 17, 2014

Xolo Customer Care's response Dear Mr. Sachin, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 12.12.2014 regarding XOLO Smartphone (Q900s); as discussed we would like to inform you that we have dispatched the handset and same will be received by the service centre at the earliest. For your further assistance please get in touch with the respective service centre. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in